Visiting Hours
Visiting Hours are flexible and family members are welcome anytime.
Overnight Guests
Overnight accommodations are available for (1) family member/significant other/friend. If other arrangements are requested, please discuss with the staff.
Family Areas
The Living Room and Sun Rooms are available for visitors and families. There is a children’s room available for all ages of children.
Smoking
There is no smoking permitted inside the building or on the grounds per MercyOne Genesis Health System policy.
Meals
There is a Family Cafe for family and visitor use which includes a microwave, refrigerator and coffee/tea maker. Families are welcome to eat in the dining room or patients’ rooms. Home cooked meals are available for purchase. There is a soda and snack vending machine. Our "Taste of Home" volunteers provide free baked cookies and breads for our families.
Patient meals are provided 3 times a day and any time requested. Menus are provided with the available selections daily. Family/friends may bring in meals and favorite food items for patients at any time.
Personal Items
We suggest that patients bring their own clothing (nightgowns or pajamas, bathrobe, underwear, comfortable clothing, sweaters, slippers and shoes), toiletries (toothbrush, toothpaste, denture cups and adhesives, deodorant, powders, cologne, shampoo, comb, brush, makeup) and special items such as pictures, notepaper, address book, cell phone, favorite books, DVD’s, CD’s, and comfort items. There is a shelf unit in the room to hold personal mementos. Please, nothing may be hung on the walls. The Clarissa C. Cook Hospice House is not responsible for personal items. We ask that no more than $20.00 or other valuables be kept in the patient’s room.
There is a washer and dryer for family use as needed in the laundry room. Patients’ personal laundry may be laundered here as well.
Telephone Use
Each patient room is equipped with a phone. Long distance is not available on these phones without a calling card or credit card.
Pet Visitation
Family and/or visitors are permitted to bring in a special cat or dog pet of the patient’s for short visits. The pet must have papers from a vet certifying that the animal is free of disease and is up to date on immunizations. All pets must be on a leash at all times and are restricted to the patient’s room only in order to safeguard the other patients and visitors. Curbing of the pet is the responsibility of the family/visitor and clean up is requested. The staff appreciates advance notification of a pet.
Meals
There is a Family Cafe for family and visitor use which includes a microwave, refrigerator and coffee/tea maker. Families are welcome to eat in the dining room or patients’ rooms. Home cooked meals are available for purchase. There is a soda and snack vending machine. Our "Taste of Home" volunteers provide free baked cookies and breads for our families.
Patient meals are provided 3 times a day and any time requested. Menus are provided with the available selections daily. Family/friends may bring in meals and favorite food items for patients at any time.
