Privacy Policy

Please view the Genesis Health System Notice of Privacy Practice.

Genesis Health System respects the privacy of every individual who visits our Web sites. This Privacy Policy provides notice of the standards and terms under which Genesis Health System protects the privacy of information supplied by visitors to sites on the World Wide Web that are owned and operated by Genesis Health System, including www.genesishealth.comthe Genesis Patient Portal application (hereinafter called “Websites”). This Privacy Policy provides notice of our information collection practices and of the ways in which your information may be used. This Policy may change from time to time, so please check back periodically to review this information. Please be advised that your continued use of our Websites after we make changes is deemed to be acceptance of those changes.

What information does Genesis Health System collect and how is it used?

A. Personally-Identifiable Information:

Through our website or Patient Portal application, we may collect information by which you may be personally identified, such as first and last name, home and email address, account password, telephone number, social security number, alternative names, or insurance information ("personal information");Genesis Health System typically receives specific data about its Website visitors only when such information is provided voluntarily, such as when our visitors request information, purchase or enroll for services, arrange for scheduling, make donations, request patient portal access, provide resume information for employment opportunities, or send us e-mail. Of course, some of these activities require that you give us information, such as when you make a purchase, use a credit card to pay for services, submit your resume, or request certain types of information. When you provide personally identifiable information to Genesis Health System through one of our Websites, it will be used to fulfill your specific request.

In most cases, you will be given the opportunity to select whether you do, or do not, want Genesis Health System to use this information for additional purposes. You may also request that Genesis Health System not use your information by completing the form at genesishealth.com/dns however, Genesis Health System reserves the right, in its discretion, to send you bulletins and other important information about your Genesis Health System services. Absent any instructions from you, Genesis Health System may use information you provide to inform you about additional services and products offered by the Genesis Health System family of companies, Genesis Health System authorized agents, contractors, and other goods and services providers with whom Genesis Health System has relationships and whose offerings might be of interest to you. Genesis Health System will not, however, sell or trade your personally-identifiable information unless we are legally authorized or required to do so. On those Genesis Health System sites where you may provide Genesis Health System with credit card or other ordering information via the web, Genesis Health System protects and secures this information by employing commercially customary web-based security and encryption protocols, examples of which include Secure Socket Layer (SSL) and Secure Electronic Transaction (SET). On those sites where you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, Genesis Health System will treat that portion of the information as non-confidential and non-proprietary and, except as otherwise expressed in this Privacy Policy, Genesis Health System assumes no obligation to protect such information from disclosure.

B. Non Personally-Identifiable Information:

Genesis Health System gathers some information automatically about the Internet address assigned to your computer, the number and frequency of visitors, and the Genesis Health System sites visited. Genesis Health System gathers this information for the limited purpose of determining customer service and Web site needs. We accomplish this by using certain technologies, including "cookies" (a technology that can be used to provide the visitor with tailored information about Genesis Health System services). Genesis Health System does not combine information collected in this way with any personally-identifiable information. You can set your browser to notify you when you receive a cookie and you can refuse it. You can manage your local data storage settings in your in Options in your browser. If you disable or refuse cookies, please note that you may not be able to access portions of our Website.

C. Your Genesis Health System-Hosted Website, Bulletin Boards, Chat Rooms and Third-Party Sites:

Information that you disclose in a public space, including on any bulletin board, chat room, or Website Genesis Health System may host for you as part of your Genesis Health System services, is available to anyone else who visits that space. Genesis Health System cannot safeguard any information you disclose in these locations. Additionally, Genesis Health System Websites contain links to sites that belong to third parties unrelated to Genesis Health System. Genesis Health System cannot protect any information you may disclose in these sites and recommends that you review the privacy policy statements of those sites you visit.

D. Disclosure and Security:

We may disclose aggregated information about our users, and information that does not identify any individual user, without restriction or authorization from users.

Additionally, we may disclose personal information:

• To comply with any court or administrative order, law, or legal process, including to respond to any government or regulatory request, demand, or subpoena.
• To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the safety, rights, property of Genesis, our employees, or patients, including in an effort to work with third parties in mitigating fraud and credit risk.

We may disclose information to our successors, subsidiaries and affiliates, and to third parties who are contractually obligated to keep personal information confidential and use it only for the purposes set forth in the underlying contract.

E. Data Security.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Keep Your Information Private. While we use secure servers and firewalls to protect your information, unfortunately, the transmission and disclosure of information using the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website, and transmission of personal information is at your own risk. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. Do not share your password with anyone, and be cautious about giving out information in public areas of any website. Because email does not provide a completely secure and confidential means of communication, please do not use e-mail if you wish to keep your communication private.

Security Measures. We protect your information using physical, technical, and administrative security safeguards. Some of the safeguards we use are encryption, anti-virus controls, firewalls, and physical and digital access authorization controls.

F. Requirements for Use of the Patient Portal Application.

To perform correctly, some features of the Genesis Patient Portal application (“App”) may require the permissions, additional information, or device setting or enabling below. These permissions may be amended from time to time as necessary to comply with web browser, security, or legal requirements. You may choose not to enable these types of access, but this may result in a more limited use of the App.

1. Current GPS Location. The Patient Portal App requires access to location data to identify and display facilities and locations near you.
   
   
2. Read and Write Files and Images. The Patient Portal App requires read and write access to your device’s files and images so that you may attach files to messages or visits.
   
   
3. Camera Access. The Patient Portal App requires access to your device's camera for video visits and attaching images to messages or visits.
   
   
4. Microphone Access. The Patient Portal App requires access to your device's microphone for video visits.
   
   
5. Wi-Fi and Network Access. The Patient Portal App requires access to your device's network status for troubleshooting and support.
   
   
6. IMEI Access. The Patient Portal App requires access to your device’s International Mobile Equipment Identity (IMEI) to perform video visits.