MyGenesis FAQ
What is MyGenesis?
MyGenesis is a secure online health management tool that connects you to your personal health record and offers a simple way to communicate with your Genesis care team.
How will MyGenesis benefit my health care?
You play a vital role in your health care. MyGenesis offers easy access to your medical information and tools that will make it easier to share in decisions about your health. Stay informed by viewing your up-to-date medical records, including test results.
How do I sign up?
You can enroll in MyGenesis while visiting Genesis for an appointment or a hospital stay or you can create an account online. Speak with your provider or a member of your care team to start the enrollment process.
What if I didn’t receive my invitation email?
Check first to make sure the invitation email is not in your junk or spam folders. You may contact technical support 24/7 by calling 877-621-8014.
I forgot my password. What should I do?
You can reset your password on the login page. Click forgot password and follow the instructions.
What about my privacy?
Your privacy is a top priority! This is a secure site, where you will need to put in your username, password and security question to view, store and share your health information.
How do I access my account after I am set up?
Visit www.genesishealth.com/mygenesis
How soon will I hear back from my health care team after sending a secure message?
You will receive a response within 48 hours (Monday through Friday, 8 a.m. to 5 p.m.). Please note that the response times exclude weekends and holidays.
How will I know if I have received a new secure message?
When a new message arrives in your MyGenesis inbox, an email alert will be sent to the personal email address you provided when you set up your account.
Can I use MyGenesis to communicate an emergency or medical concern?
No! MyGenesis and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.
Can I make online prescription renewal requests?
Yes. If you choose to request a prescription renewal, a representative from Genesis will respond within two business days (Monday through Friday, 8 a.m. to 5 p.m.). For your ongoing refill requests, continue to contact your pharmacy.
What lab results will be viewable?
Most common lab test results will be viewable in your medical record. Some sensitive results are not currently available.
How do I set up someone else up in my family?
Parents/legal guardians of children under 12 years of age can seek proxy access to their child's account. Access will be automatically revoked when that child turns 12 years old in compliance with privacy regulations. To gain proxy access to your child's account age 0 - 11, please complete a Proxy Access Form.
We realize that parents/caregivers of children and adults with disabilities or other long-term chronic illness will need access to this person's medical record. To gain proxy access to your incapacitated child, please complete a Proxy Access Form.
Why can't I view my teenagers health record?
When a patient is approximately 12 years of age, many providers start having conversations with adolescents regarding private health care needs. To insure confidentiality of these conversations and comply with state laws, parents are not allowed to have access.
If your child is unable to make medical decisions on their own due to medical conditions or illness, you may be granted access to manage their health record.
Why is Cerner IQHealth referenced?
Cerner is the vendor we work with to securely manage your electronic medical record information. MyGenesis is a customized Cerner system which provides you with the capabilities to interact with the medical record system.
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What type of apps can I link my health record to?
You can connect and pull in data from your health record to the applications listed below if you choose. Please check back here for the most recent list of apps available.
This app gives you the ability to view some of your medical record (or someone else's records, where you have proxy rights) on an app or website other than your patient portal.
If you don’t see your app on the above list, please let us know if there’s an additional app you would like to see.
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How do I connect my medical record to an app?
To access your record through one of these apps (or someone else's where you have proxy rights) you must first create a patient portal account.
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