Patient Relations
Genesis Health System believes that all patients and families utilizing services through the hospital should have an opportunity to voice suggestions or concerns relating to the quality of care or service provided, and to be assured that their expression of those concerns will not result in retaliation or barriers to service. We look on feedback, both positive and negative, as an opportunity to continuously improve our service. If you wish to discuss the care and/or service you received while a patient here, please ask the nurse or technician taking care of you to speak to the manager of the department or nursing unit in which you received the service.
If you wish to speak to someone other than the manager, contact:
Patient Relations, Patient Experience Department
Genesis Medical Center
1401 West Central Park
Davenport, Iowa 52804
563-421-7047
Genesis Health System Administration
563-421-6578
If you do not feel that the hospital has adequately addressed your concerns, you may contact one of the following agencies:
Center for Medicare and Medicaid Services
7500 Security Blvd
Baltimore, MD 21224-1850
877-267-2323 (toll free)
866-226-1819 (toll free TTY)
Joint Commission on Accreditation of Healthcare Organizations
Patients can submit a complaint to The Joint Commission by e-mail at complaint@jointcommission.org.
Your e-mail should include the name and address of the hospital, and a thorough explanation of your complaint. The public can also submit a complaint to The Joint Commission via their website: www.jointcommission.org. Scroll down to “Filing a Complaint.”
Iowa Dept. of Inspections and Appeals
Health Facilities Division
Lucas State Office Building
Des Moines, IA 50309-0083
515-281-4115
877-686-0027 (toll free)
Fax: 515-242-5022
E-mail: dia-hfd.state.ia.us
Information regarding other agencies may be obtained from the Patient Relations Specialist at 563-421-7047.
Correspondence may be directed to:
Patient Relations, Patient Experience Department
Genesis Medical Center
1401 West Central Park
Davenport, Iowa 52804
