About Your Room
I.D. Bands
To ensure patient safety, you have been issued a wrist band to serve as patient identification. Our staff has been trained to check your name band and/or ask you to verbally confirm your name and birth date before providing a service - whether it is testing, information, medications, delivery of food, etc.
Nurse Call System
Each bed has a unit to call a nurse. Simply push the nurse call button on the remote control attached to your bed. It will electronically notify the nursing station, and a member of the nursing staff.
Telephone Service
To make local outside calls, dial "9," then the phone number. To make calls within the hospital or to our other campus, dial the seven digit number. Patient phones will be turned on to accept outside calls from 7 a.m. - 9:30 p.m. The number for the phone in your room is posted on the wall.
Personal Belongings
We strongly encourage you to leave all valuables and money, other than small change, at home. If this is not possible, we suggest you have them deposited with the Security Department. The hospital will not be responsible for money, valuables, breakage or lost personal items kept in patient rooms. Inform the nurse to contact the Security Department for assistance in safekeeping your valuables.
Assistive Devices
Any deaf or hearing impaired patient admitted to MercyOne Genesis Medical Center should notify their nurse or another health care provider to request loaner communication devices such as:
- Telephone typewriter - TTY closed caption television
- Amplified telephone pocket style amplifier
Please expect a reasonable time to process your request. All loaner equipment must be left with your nurse before leaving the hospital.
